For help with issues you are having with your Sansonic FT-300A digital TV converter box the users manual above should solve most issues. If you cannot find tips for the problem you are having your box may be broken or you may have a more complicated issues. Contact Sansonic directly in order to get help, or ask below. I'll do my best to at the minimum point you in the right direction. I understand the hassle and have realized how many issues people are having with their converter boxes and I feel you. In fact, I went ahead and upgrade to cable because I was sick of dealing with issues while trying to watch NFL games.